Off Course-On Target

What It’s All About

Want to see what it is all about? Want to see a real live humanitarian and all around great person?

Check out this video of my dear friend Linda English, a founder and Director of Membership Development, Learning for International NGOs LINGOs, www.lingos.org

This is from the Microsoft Alumni Foundation, Honors 2009 Integral Fellows ceremony on Wednesday (Nov.18, 2009).

You GO girl!

Write You Are!

For many years now, I’ve more often than not taken great exception to those traits and characteristics which  the “experts” and pundits say are the norm or the coming trends of our societies. They just don’t seem to match up with the reality I see all around me and what my sense of these trends are.

For example, I still keep reading about these grave concerns that we (especially the younger generations) are becoming isolated individuals who:

• Live in dark rooms lit only by the glow of our computer screens
• Have no social life and only limited “real” human contact
• Read less and write less
• Passively sit there all day clicking our mouse and watching endless video

I don’t know where all these masses of people are who the experts say are out there and are becoming the norm. I see mostly the opposite among all of the many groups, ages, nations, and cultures that I’m privileged to spend time with around the world. I see people of all ages, classes, and cultures who are more social than ever—communicating, sharing, reflecting, observing, analyzing, and otherwise engaging more than I think we may have ever done.

I think the reason for this vast difference in observations is mostly because these interactions don’t look and feel like they used to. Behaviors have changed and they don’t fit the norms and definitions of the past. But make no mistake—from all indications and observations I can make, the fundamentals of socializing, interacting, communicating, writing, probing, being curious, and other such fundamental traits are not only alive and well, but they are at an all time high and are increasing exponentially.

You can therefore imagine my delight in finding more and more examples in the past few months of others who have been noticing this same counter-trend. Even better, some of this has now been formally studied and evaluated, so it is no longer just a matter of opinion and a collection of anecdotal observations.

The “Stanford Study of Writing”

One of the more recent examples is the massive study called “Stanford Study of Writing” that was recently completed by Andrea Lunsford, professor of writing and rhetoric at Stanford University. Clive Thompson did a good synopsis of this study in a the Sept. 2009 edition of Wired magazine called “Clive Thompson on the New Literacy”. Lunsford studied college students from 2001 to 2006 and used over 14,000 samples of their diverse writings including formal assignments, emails, blogs, and chat sessions. Tellingly, 83% of their writing took place outside of their academic assignments. One of her conclusions particularly rang true to me when she remarked, “I think we’re in the midst of a literacy revolution the likes of which we haven’t seen since Greek civilization.”

Perhaps most importantly, this study showed that it is not just volume but effectiveness of writing that has increased so dramatically. I picked up a new word (always a great find for me) in Clive’s article that Lunsford uses to quantify a critical competency that her study showed had dramatically increased. Kairos is the ability of a writer to “assess their audience and adapt their tone and technique to best get their point across.”

New World Encyclopedia notes that in Panathenaicus, Isocrates wrote “educated people are those who manage well the circumstances which they encounter day by day, and who possess a judgment which is accurate in meeting occasions as they arise and rarely misses the expedient course of action.” Sounds like a pretty important skill to me!

According to Clive (something of particular note to those in education), Lunsford observed in her study that “students were almost always less enthusiastic about their in-class writing because it had no audience but the professor: It didn't serve any purpose other than to get them a grade.”

My Lessons Learned

Here is a short spur-of-the-moment list of some of my recent observations and learning regarding writing— both my own and that of those around me. I would be most interested to hear from you about how well these match or conflict with what you are seeing when it comes to writing and communication skills now and what you think will happen to them in the future.

• The diversity and quantity of outlets and motivation for writing and sharing is increasing at an exponential rate. It is easy to forget how much the pace of new forms of writing and distribution is accelerating. Not that many years have passed since many of us switched from paper-based writing of letters, books, and articles to the much more prolific digital forms of word processors. In the last few years, we saw the exponential growth of connectivity via the Internet and saw the rise of email and online forums. Laptops and mobile phones became mainstream and provided some of the catalyst for more outlets, such as instant messaging and SMS text messages. And in the past few months, we’ve seen even faster growth of phenomena such as Facebook and Twitter (to name but a few). Each of these provides yet another outlet and demand for writing, and we seem to be answering the call in droves.
• There is an equally rapid growth in the diversity of types and styles of writing. If you have been reading much of my writing, or worse had to listen to me, you know I graduated with honors from the University of Never-a-Sentence-When-a-Paragraph-Will-Do. For me, the brevity which outlets such as “tweets” and SMS texting ruthlessly enforce has been helped me to write (sometimes) with greater clarity and conciseness. As my dear friend Marcia Connor recently put it in an article she wrote about social media,  “If my friend Wayne can tweet, anyone can!”
• The motivation factors for writing are also increasing at similar rates and for more and more people. When I talk with others who maintain blogs, journals, websites, and email lists, and have a presence on Twitter and Facebook, most of them mention that knowing people are reading what they write, often commenting on it, adding additional points of view, etc., significantly motivates them to develop the habit of writing more often and sharing more of their experiences.
• Writing is becoming more immediate and more authentic. It resembles a conversation in terms of its characteristics—it is more spontaneous, more serendipitous, and more personal. And as with a great conversation, these tend to be much richer in their content and context.
• Writing is becoming more and more personalized, another example of “The Snowflake Effect”. This writing trend reflects firsthand experiences—writing about what you know, reflective writing, and writing that is much richer in value.
• Skills in analysis are becoming less important since this is increasingly automated and done for us with a mouse click. But  having skills for synthesizing is growing in value as we consume ever larger quantities of disparate information sources and types, reflect upon them, and put together our thoughts and ideas on what they mean and what trends and patterns we see.
• These changes in our writing provide more examples of how we are increasingly becoming societies of prosumers. For example, I don’t regard myself as a writer or a reporter, but when I recently found myself in the midst of the tsunami in Pago Pago American Samoa a few weeks ago, thanks to the wonder of modern communications technology, suddenly I was just that: an on-the-scene reporter, able to provide firsthand, immediate and very personalized reports via my tweets, emails and my blog.  You can read my accounts of this experience by following these links:
  • Doing the Tsunami Tango in American Samoa: Part I
  • Doing the Tsunami Tango in American Samoa: Part II
  • Doing the Tsunami Tango in American Samoa: Part III

  These accounts were subsequently picked up by news services around the world, many of which were able to call me on my sailboat via my satellite phone and do a live interview as I was literally in the mist of the tumultuous effects of the tsunami in real time. This is not only something that was technically impossible a few years ago, but serves as a dramatic example of just how much we are becoming the “prosumer” society which Alvin and Heidi Toffler so presciently described in their book “The Third Wave” wherein we are no longer either a producer or a consumer, but are both at the same time.

• These changes in our writing skills and habits are not at all limited to the younger generation. This is a phenomenon affecting all of us who are living and writing at this time and in these environments.

Your Turn to Write!

I’m sure you can come up with many more examples of other trends and directions, skills, and consequences of the changes happening with our writing and communications. I therefore hope and encourage you to add yet another example of this trend by either posting some of your observations on your own blogs, tweets or Facebook pages, or directly here. I hope that my  own writing here is reflecting the positive traits of this exponentially accelerating trend.

Referring back to the Wired article I mention at the start of this posting, I thought Clive made a great point in closing when he noted: “knowing who you’re writing for and why you’re writing might be the most crucial factor of all.” Write on Clive!

Wayne

The Snowflake Effect and “Just Right for Me” Decision Support

Here’s another Snowflake Effect example of how sites are starting to catch up on ways to help people deal with the abundance of choice and on providing what I like to refer to as “decision support”—helping all of us to make “just the right” choice and decisions at just the right time, etc.

This example is from BestInClass.com, which provides assistance on how to choose “just the right” digital camera.  In our previous world where products and solutions were mass produced, we saw “shootout” types of testing and reporting in magazines.  These publications would purport to inform us which camera was the “winner” and the best choice for us. But this information was completely devoid of individual context: what factors, such as price, picture quality, size, weight, convenience of controls, etc., did I care about the most?  Without these factors being taken into account, and with the combination of answers to all these preferences making what’s “just right” for me increasingly unique, then how could they possibly know which camera was best for me? 

Of course they couldn’t, and so we learned (often the hard way) that we still needed to try to sort through all this testing data, as well as opinions from friends (and strangers), and hope we could figure out the best choice.

In the coming era of the Snowflake Effect, where things are increasingly being mass customized—witness for example the continuing growth of more and more choices of digital cameras and their options—we need more help than ever to find just the right camera, or whatever product, service, person, or content that we are seeking. Increasingly we “know” that a “just right” choice is out there, but finding it and choosing it is the big new challenge.

While BestInClass is but one small example, consider how this offering is trying out ways to help us with decision support in selecting “the best digital camera for me.”

In addition to checking out the BestInClass web site, you can also find other reviews about it online, such as the March 15, 2009 posting on TechCrunch “BestInClass Tries To Help Consumers Find The Perfect Digital Camera”

While they are focused on electronic equipment and expect to add more types to their offerings, it doesn’t take much extrapolation to start to imagine this same type of service being offered for other kinds of decision support (e.g. Who is the best person for me to ask this question of?  What’s the best thing for me to read/listen to/watch to learn more about this?  What’s the best way for me to get up-to-speed on using this piece of equipment?

I’d be curious to know what other examples of decision support you are seeing, and I’d especially like to learn about your experiences with them.  What kinds of choices and needs do YOU see coming next or want to see?  What are YOU or your organization doing to offer this type of decision support to your clients, members, students?

We “snowflakes” need all the help we can get, so we can “get better at getting better” with our decision making. I see this kind of support becoming increasingly available and I expect it will continue along an exponential growth curve.

Past Meets Present to Create the Future of Easter Island

I am as remiss as I am delighted to be able to finally get around to sharing some of the fascinating work taking place on one of the world’s most remote locations, Rapa Nui, also known as Easter Island, and to introduce you to some of the even more fascinating people doing this work. 

Most of us are probably familiar with the mysterious stone carvings on Easter Island called Moai (pronounced mo´-eye) and they are indeed impressive.  Some of you may recall the book “Collapse” by Jeffrey Diamond and recall how he used Rapa Nui as a blueprint or roadmap to societal implosion, all of which seems all too relevant and most valuable in these current times.

However, even more impressive is the story of the people and the history that lies behind the blocks of stone. It is in part a story of great sadness and devastation as the residents desecrated the island (and nearly themselves) by clearing literally every tree in order to create these statues. Yet this is also a story with great hope and inspiration as these challenges are being resolved with remarkable human ingenuity and determination augmented by some of today’s hardware and software. I continue to be more and more fascinated by the whole new solutions and results that emerge when we mix or “mashup” the old with the new, and these efforts on Easter Island are yet another great example.

Jeff O’Brien has recently done a great job of telling this story in his Jan. 13, 2009 Fortune magazine article “Saving Easter Island” and in this accompanying video interview.  I am very confident that you will find it a good use of your time to take a few minutes to read the article and watch the video.

You will be introduced to Sonia Haoa, a 55-year-old native of the island and the lightening rod for efforts to capture the history of the island and save it from further destruction. The article and video will also introduce you to my friend and colleague Pete Kelsey who has been instrumental in helping Sonia and others on the island take advantage of some of the benefits of modern technology and techniques to create a much more in-depth and accurate capture of the geography and history of the island. They have used this technology to see whole new connections and ways forward for the future.  Pete works at Autodesk Inc. and is the resident expert in the software, such as AutoCAD Civil 3D, and the whole area of civil engineering

Together Pete, Sonia, and a team of other people from local and from other technology companies are in the process of digitizing the whole island to create models so accurate you can now see the original chisel marks from when the Moai were carved out of the volcanic rock blocks. It is from lessons like the ones coming out of this work on Easter Island that Autodesk and all of us can learn more about how to combine the past with the present to make a much better future.

Pete originally went to Easter Island out of pure curiosity and to check off one of the items on his “Bucket List” (name of a highly recommended movie BTW) of things to do and places to see before he “kicked the bucket”.  However his curiosity and talent soon led him to connect up with Sonia. And the rest makes for a great story that is still unfolding, but you can get started on with the article and video. 

* You can also track the whole project on the Easter Island project diary blog.

Best of all, I will soon have the great privilege of meeting some of these people in person and seeing their work first hand, since I am about to set sail for this remarkable remote island this month. I’m currently in Costa Rica finishing preparations on my 50’ sailboat “Learnativity” and expect to set off later this week for Ecuador and the Galapagos Islands from where I’ll turn south and make the open ocean crossing to Easter Island. If you get out your atlas or fire up Google Earth, you’ll get a better sense of just how remote Easter Island is and develop a bit more appreciation for the importance and the challenge of the efforts being made there to build a whole new future for the island and for the rest of us.

I strongly encourage you to take a few minutes to read this article and watch the video. I think you’ll soon become as fascinated with this as I am and a bit more aware of the wonderful diversity and vitality that is on this planet we share.  There are lessons for all of us and on many levels including geographical, historical, sociological, and personal to be gleaned from the history of Easter Island, as well as its present and prospective future. 

I look forward to reporting back to you when I’m on Easter Island with more photos and stories of some of my personal experiences, interactions, and perspectives.  Until then, enjoy some virtual traveling and some learning from the comfort of your chair, and please join me in a salute to the ingenuity of people like Sonia, the energy and spirit of people like Pete, and the great mashups of old and new that can help make this a better place for all of us.

Time to "Tearn"?

For a number of years, I’ve been pondering how the Snowflake Effect¹ could influence learning. For those who are new to this concept of the Snowflake Effect, in essence it’s about the transformation of society from a model of mass production to one of mass personalization. Think of it as providing just the right things for just the right people at just the right time in just the right context.

Many times everyday, we all have the need to learn about things that are just right for us, and ideally the perfect learning resources are available at just the right time. We hope for the Buddhist saying “When the student is ready, the teacher will appear.”

Since a very young age, I’ve been fascinated by the “teachable moment”, when someone is perfectly ready, willing, and able to learn something new. How can we develop more ways to foster teachable moments every day, and how can we provide just the right resources (people, content, and environment) exactly when we need them?

A Growing Demand for Teachers

When you start to think about this on a worldwide scale, the demand for teachers and teaching forums is increasing exponentially. More than 6.6 billion people have the need to learn everyday, yet the learning assimilation gap (the gap between what we know and what we need to know) is widening.

What’s driving this need? There has always been much more to know than we ever could learn, and we always discover that the more we learn the more we understand how much we don’t know. This situation, however, is being exacerbated by the exponential growth of new “stuff”: technologies, techniques, content (text, audio, visual, etc.) and new concepts, as well as additional means of communication (anything from email to podcasts to Twitter). Add to this the need to solve problems (and challenges!) that are also growing at matching rates and you can see why the demand for learning is increasing exponentially.

Traditionally, the model for formal teaching and learning has been one where a single teacher instructs multiple students. Now this model is inverted. Today, most learners (we still have much to do in many regions where this is not true) are essentially surrounded by multiple resources, instructors, coaches, and trainers.

Initially then, we reach the point where, oddly, we need more teachers than there are learners. If we multiply this by the number of learning experiences everyday, then we find ourselves needing “n” times more the number of teachers than there are learners! And those numbers start in the billions and rapidly increase from there.

Rethinking the Relationship Between Teachers and Learners

Are we really to the point where we need many times more teachers than learners? If so, then we have to start rethinking the relationship between teachers and learners. And where would all these teachers come from? The answer is quite seriously “in the mirror". In this new world, we would start thinking and acting as both teachers and learners simultaneously. We would all become “tearners”.

Let me give you a reference point for this term “tearners”. I’ve borrowed the idea of blending existing terms to create a new one that represents a new concept from Alvin Toffler, who you might remember as the author of several books from the 1960’s and early 1970’s, including Future Shock and The Third Wave. His term “prosumer” blended producer and consumer into a single word that represented the concept of a society where the functions of producer and consumer would be combined.²

Now, I’m not suggesting that we’re all going to quit our jobs and become teachers in a formal sense. Rather, we’re going to augment our ability to learn by making all of us adopt this role of being a teacher whenever it is needed. In this context I am using the word “teacher” to describe the situation where one person is helping others learn something new. This could be anything from answering questions, suggesting a new technique, recommending a new tool, referencing some useful resource, etc. In this context, teaching is not necessarily an in-person real-time event. Today we can capture and publish our individual and collective “intelligence” through the use of blogs, podcasts, wikis, email, Twitter streams, and all of the more traditional means such as books, movies, songs, etc. We can continuously create teaching/learning resources for others to benefit from when their “teachable moments” arise.

The vast majority of our learning today is already done informally, that is, outside the bounds of a formal classroom setting. According to most estimates about 75% of the time, our sources of learning come to us this way. So this would suggest that we need to have about the same percentage of “informal teachers” as well. And as all of us become “tearners”, how can we dramatically increase the effectiveness and rate of learning?

In the past 20 years, we’ve certainly seen an increase in our focus on learning. Yet if we really look at our learning effectiveness (the speed with which we can acquire new skills, knowledge, and abilities), we don’t seem to have achieved an appreciable increase, despite the addition of new tools and new technologies throughout the entire e-learning and technology-enhanced learning era. I’m not suggesting that this era has been a complete failure. Certainly technology has augmented the number of learners who can be reached and it has increased the number of resources available, but I’m not convinced that it has increased the effectiveness of learning in any significant way. Thus, I am interested in not only the quantitative side, the idea that all of us can become teachers, but also the qualitative side, that all of us can become better teachers (and learners).

Part of the reason why I think this tearner model is possible is because we’re already redefining what “expert” and “expertise” means. Historically, experts have been recognized by their credentials. We’ve had degree programs, certification awards, and other formal means for acknowledging someone’s expertise in a tangible way. We still need this kind of verification of expertise, but since new technologies are being introduced at a more rapid rate all the time, we’re also seeing a transformation of what an expert is. In many cases, an expert is simply someone who knows more about a product or a technology than you or I do, and can therefore be an effective teacher.

We no longer have sufficient time to create the formal learning tools and environments, such as masters and doctoral programs, textbooks, and credentialing systems, to address these significant changes in technology or methodology. We need experts to teach us about new programming languages, new equipment, new approaches, and new ways of communicating no matter how quickly they appear on the scene.

I also think there is a relationship between this new definition of “expert” and this new way of teaching and training. Can we get better at attaching the responsibility for teaching to the idea of “expertise.” Many countries I have visited or lived in—Germany comes to mind—have an ingrained understanding that as you become an expert or master in a craft or profession, you inherit the responsibility, formally and informally, of becoming a teacher as well. What if everyone who mastered a competency, skill, or knowledge area also accepted the responsibility of helping others learn in these areas?

The historical model of formal education as the sole means of producing experts and providing teachers is not scalable. But maybe we can take the essence of it; that is, someone with expertise in a craft or profession not only has the potential to become an effective teacher of others who want to acquire those same skills, but also expects that teaching is simply part of what their “expertise” is all about.

So, What If We Were All “Teachers”?

What would it mean for each of us to think of ourselves as teachers? How could we become more effective in this role? First, we’d need a change of mindset. Every one of us would assume the responsibility of helping others to learn. We would also need to develop new skill sets. Some of the skills that would make us better are:

· Capturing and sharing what we know.³

· Being able to articulate our thoughts and ideas to others well through storytelling, metaphors, visual illustration, and problem-solving.

· Being more empathetic—improving our ability to see what the other person really needs to learn effectively.

These would be good skills for us to have anytime! It is intriguing to me to note that all of these skills are predominantly “right-brained” and that this scenario adds to the arguments I’ve made previously in my OCOT entry “Getting It Right” about the increasing need for right-brained skills in business.

This idea of all of us becoming teachers to help others learn is not just a one-way street. All of us as teachers gain the added benefit derived from the old adage, “The best way to learn something really well is to try teaching it to someone else.” When you have to explain it to someone else or help someone else become competent at doing something, you almost always learn more and become more competent yourself. Therefore, we can also look at being tearners from the standpoint of enlightened self-interest. If taking on the role of teacher causes us to learn something even better, then our collective learning will go up. We all stand to benefit in this role as “tearners”, since in the process of teaching others, we are addressing some of our own learning needs.

New Tools, Technologies, and Techniques for “Tearners”

As we move toward this model of tearners, let’s also look at ways to enhance teaching. What new tools, technologies, and techniques for teaching would we need? For example, search engines and recommender systems have mostly been focused on content thus far. Just as the exponential increase of content on the Web drove the need to develop these tools, so too might the exponential increase in teachers drive the need for better “expert-finding” tools. For example, we could develop tools that would help us find the experts we need in any given situation. I think a lot of the same technology that we apply to content could be applied to people. Metadata, such as characteristics, words found within, the audience it was written for, who else looked for this content, etc., could be applied to people and skills. Could we have more metadata about us individually? Could we get better at itemizing what each of us knows: our skills, knowledge, abilities, experience, expertise, to enable us to find people who are just right for us at just the right time and in just the right context?

Unlike the current mass production model of learning, which often assumes we are all somehow the same and need the same things at the same time in the same way, this new model of tearners, which supports mass personalization, draws upon our uniqueness as “snowflakes”. This model is sustainable because each of us can take on these roles of learner and teacher mutually. This model is also one that can grow exponentially because as each of us learns more, we can teach and share more, so the supply of “teachers” will naturally grow to meet the demand for learning.

And as teachers of others, we learn more ourselves so we have a built-in form of self-motivation and another multiplier to the overall effect. It all starts with you. Could it be time for you to tearn?

___________________

NOTES:

¹If you’re interested in learning more about the Snowflake Effect, check out the The Long Slow Chat, my joint effort with friend and colleague Erik Duval, and this collection of articles from Off Course – On Target.

² I’ve written about this prosumer concept often on Off Course - On Target including:

• Redesigning Rather Than Crying Over Spilled Milk?
• New Perspectives: The Third Wave?
• Jumbled Joomla: there is no "B" in Joomla!

³ I see the increased amount of capturing and publishing that we are witnessing via email, blogs, wikis, social media such as Facebook and MySpace, video on YouTube, and comments and opinions on Amazon, as signs that more people are sharing what they know, though in relative terms it is still only a small percentage of people who do so and only a small percentage of the expertise and knowledge that people have is actually captured and shared.

Snowstorm of Chat, Conversation and Content

As many of you would know from past posts, podcasts and talks, my fellow snowflake Erik and I are working on developing and sharing our thoughts and passion around what we call The Snowflake Effect, which is our vision of a world designed for the uniqueness of each person, group and situation.

Erik and I also love experiential learning and discovering new ways of getting things done.  We noticed how often we are struck by the power of conversation both literally in the great conversations we have but also as a conceptual model that includes things like the way most good conversations have a very serendipitous quality to them in that you really don’t plan or know in advance where a conversation is going to go and yet they so often lead to great discussions. 

Conversation is also very powerful for what my dear friend and fellow snowflake Marcia Conner so ably articulated in her article for FastCompany called “Do You Talk to Think or Think to Talk?”  I, in particular, talk to think. I figure things out and come up with new ideas, analogies, and stories in the process of having a great conversation with others.  And I think to talk when I put time into reflective thinking, developing new models and concepts and then sharing them with others when I get the opportunity to talk with them.

There is so much that we can learn from conversation, and so for all of the reasons above and several more, Erik and I decided to put some of these thoughts into action and practice what we preach. We have started some new ways of learning from conversation and using conversation as a way to develop some of the content and discussion around the Snowflake Effect. 

So far, we have two ways we are experimenting with this:

1. Long Slow Chat is a web site/blog we have recently started up with an agreement that both Erik and I will post one small “snowflake thought of the day” each and every day of the week. "Long and slow" because we expect this to continue for some time and "Chat" because we will try to keep each posting down to a small single thought.  The previous link will take you to the blog where you can read what we have chatted about so far and send in your comments and reactions to help drive the conversation further.
2. TWiST which stands for This Week in Snowflake Talk, where we record a weekly conversation we have on some of the points we’ve made the past week on the Long Slow Chat. We make these available to anyone interested either directly from the Long Slow Chat site or from this link  where you can subscribe via iTunes.

Both of these are experiments we are conducting and are very much works in progress, and we hope that some of this will be of interest and value to many of you, so please check it out whenever you can and let us know what you think. We are VERY anxious to get your comments, reactions, and ideas about this way of working.

Erik and I will be spending more time and energy on the Snowflake Effect and posting as prolifically as we can to the Long Slow Chat site so please head on over there and consider adding a feed for these Long Slow Chat posts and TWiST podcasts as we continue to explore the Snowflake Effect.

** update of original post of Oct.17, 2008 to correct typos and add correct links

Loving Lexicographical Learning

Related to my theme of languages, but through pure serendipitous discovery via my addiction to watching TED Talks, check out this TED talk by Erin McKean on Redefining the Dictionary.

I LOVE this lady and her TED Talk for several reasons:

• As much as anyone, she’s in charge of the English language.
• She loves words and so do I.
• She gets to call herself a lexicographer, which as she explains also lets her say things like lexicographical which is a double dactyl like higgledy piggledy.
• Her desire to be a word fisherman rather than policeman, so she “… can go throw her net out and see what she can drag up from the bottom of the sea.”
• Her great sense of humor and ebullient presentation style.
• Her wonderful irreverence towards what makes a word “official” or “proper”, good or bad. Instead she focuses on what is useful for communicating.
• Her focus on inclusion rather than exclusion.
• Her appreciation and support for neologizing, which is the invention of new words and something I’m all too fond of doing!
• An entire presentation without ONE bullet point or text slide!  I’m inspired!

This is DEFINITELY worth 16 minutes and 02 seconds of your precious time!

Erin also maintains several blogs that are also worth checking out.  See her bio info below for links to a few of them and then go from there.

And if you liked this presentation, you probably will enjoy her great Slideshare presentation on “If Language Weren’t a Commons”.

If Language Weren't a Commons ...

View SlideShare presentation or Upload your own. (tags: isummit08)

From her bio on the TED site:

Why you should listen to her:

Much to Erin McKean's delight, her job as editor in chief of the Oxford American Dictionary involves living in a constant state of research. McKean searches high and low -- from books to blogs, newspapers to cocktail parties, The New Scientist to Entertainment Weekly -- for new words, new meanings for old words, or signs that once-favored terms have fallen out of use. ("Information Superhighway," anyone?) And it's clear that she relishes the hunt.

McKean is also the editor of the language quarterly Verbatim ("language and linguistics for the layperson since 1974") as well as the author of multiple books, including That's Amore and the entire Weird and Wonderful Words series. All that, and she maintains multiple blogs, too: Erin is the keen observationalist behind A Dress a Day and Dictionary Evangelist.

"Ms. McKean is part of the next wave of top lexicographers who have already or may soon take over guardianship of the nation's language, and who disprove Samuel Johnson's definition of a lexicographer as 'a harmless drudge.'"

The New York Times

View Erin McKean's Profile

Experts...like you and me?

In previous postings, I’ve pointed out that we're living in a world of exponential change and that this is affecting all of us in many different ways. You can find my thoughts and references on this with a quick search on exponential change on OCOT as well as my overall article and podcast. 

To continue with this theme, today I'd like to explore how this world of exponential change has affected our concept of expertise and experts. Has it changed as well? What do you do when you need some assistance and there are no experts to be found based on our traditional definitions? 

The rapid introduction of technologies such as entire new programing languages, new software and hardware; or on the social side, things like social networking, un-conference event models, and so on, challenge our understanding of expertise,  and our traditional models and techniques for obtaining expertise and for finding those who have it.

While it is often true that there are very few completely new ideas and so many very new things are based on very old ideas, previous work, models and products, it still seems as if we are seeing more that are truly new and different. Being so new, we have no Ph.D programs,  certification programs, or other credentials in place, and in many cases, not very much experience or expertise at all because these technologies  and models are new to everyone. It helps in part that large scale adoption of anything new typically takes 10 or more years (see this “Long Nose” post by Erik Duval for more on this) but it often takes even longer for us to establish the traditional forms of denoting expertise and creating the experts themselves. What do we do in the meantime and even more so what do we do as the rate of change trends ever upwards?  Will our traditional models continue to work at all? For example:

• What does this mean for “boards” or other committees of experts for an organization, company, association?  If these are becoming less effective what is the better choice?
• In the absence of any “formal” credentials, how to you find and deploy individual experts and consultants? 
• Is there a value to a “panel of experts” at a conference?  If so, who should be on the panel?
• How does our understanding of new more contrarian models such as “wisdom of the crowds” and the “Blink” approach affect our definition and use of experts?

You get the idea, and I’m sure you can come up with your own list as well. 

Finding Solutions

I quite like and often quote Einstein’s observation that:

"We can't solve problems by using the same kind of thinking we used when we created them."

More often though, I think our problem is that we are restricted by our thinking which as been shaped by the previous paradigm and so we search for solutions to the new paradigm from within the old. As we seek to find and develop solutions to this new challenge of identifying and finding expertise and experts, we can take advantage of the way other things are growing exponentially.  For example:

• The degree to which these technologies can help us find and connect with others who are focused on the new “thing” we are interested in.  There are usually many more experts and more expertise out there than we assume or were previously able to find.
• The increased exposure more and more of us are having to new products, programs and ideas and therefore pursuing our curiosity with them thus taking the first steps towards developing more expertise.
• The increased access and availability for learning about and experimenting with these new ideas, products and services.  This is especially true in the form of the more informal learning we are increasingly doing through our daily forms of (re)search, reading, listening and otherwise consuming the exponential growth of “content” available to us.

Experts "R" Us!

So how do we find the right experts and expertise at the right time?  First, we need to get better at finding expertise that often goes unnoticed or remains unknown to us.  If you don’t know it’s there, then it essentially doesn’t exist!  In my experience, we often fail to find experts because it doesn’t appear in most people’s job description or title.  Have you ever had the experience of meeting someone AFTER a project was over (typically in an informal setting) and realizing that they have this incredible expertise and experience? Have you caught yourself saying something like “Where were you when I needed you?”  And worst of all, did you find that they were right under your proverbial nose, right next door or even already working for or with you?

I’ve long advocated that we need to work to dramatically scale up the amount of metadata we have for each of us. By this I mean the enormous list of individual attributes that define and describe us as unique individuals—deeply detailed metadata inventories of our skills, competencies, experiences, aptitudes, attitudes, knowledge and so on—and have it all being dynamically updated on a constant basis as we acquire new skills, have new experiences as well as those we lose from lack of use.  Just imagine how valuable it would be to find just the right person at just the right time when you need to add someone to a project team or have a question you need answered or an idea to test out.

Exponential Growth of Experts?

And perhaps most of all, we need to consider the potential of developing more expertise within each and every one of our exponentially expanding world population (currently 6.7 Billion and counting!).  We need to learn to see and find the expertise in all of us, both collectively and individually. By collective, I am thinking of the growing awareness and understanding of the latent expertise that lies within a large group of people. This idea is nicely captured in James Surowiecki’s book “Wisdom of the Crowds”.  This is increasingly happening as we become more and more connected to more and more people and things. 

Individually I am thinking that if something is very new, then an “expert” could be defined as whomever has the most experience—often the individuals who have been early adopters, high risk takers, and those who jumped in from the beginning and have the most experiential learning as a result.  If you believe, as do I, that every one of us has some degree of expertise and our numbers and our amount of expertise is growing at an ever faster rate, then therein lies much of the solution to the problem of finding experts for the exponential growth of new ideas, products, and services. It all sounds very “loopy” (consider the source!), but it seems to me that we can indeed invert Einstein's observation and best find solutions for a new paradigm from within the NEW paradigm.

We probably need to get much better at learning in real time as we jump in and try out these new products, services and ideas.  We need to get better at doing a lot of post-mortems to analyze what worked, what didn’t would be smart.  Getting over our apparent reluctance to admit to or review failures, and instead learn from what doesn’t work well. If increasingly more things are very new and we have less and less experience with them, should we not expect to be in an almost constant state of exploration and discovery and expect “failure” to be more common than success? 

I don’t mean "failure"in a negative sense, nor do I mean that failure should become the goal. Rather, learning from what doesn’t work seems in my experience to be at least as valuable or more so than that which does. We’ve long known about the value of “practice” but usually separate and distinguish this from “the real thing” and regard practice as what we do to get ready for the real performance.  Perhaps we now live in a world where ALL we do is practice and strive for continuous improvement.

But I also believe in the old adage that “the more things change the more they stay the same”, and so we will continue to have the more traditional types of experts who are deeply specialized.  They will remain highly valuable and sought after.  However, given the enormity of the number of problems we have to solve, both large societal ones and small daily ones, and the fact that these are growing exponentially, we need, as they say,
"all the help we can get."  And I for one simply can’t imagine how we can be effective in solving problems through linear approaches, such as continuing to depend upon our traditional model and definition of expertise. 

As we start to live and work in this world of exponential change, we need to think exponentially as well. We need develop solutions and models which scale exponentially. Rethinking our definition of expertise and experts to be on more of a sliding scale and where we assume that each and every one of us have valuable expertise to offer seems to me the best direction to head as we search for more experts like you and me!